Privacy Notice

Piston Pros is an automotive mechanical specialist based in Barking, East London. We are the data controller for the personal information we collect about you.

Contact: [email protected] | 020 7993 0051

We may collect and process the following personal information: your name, address, telephone number and email address; vehicle details including registration, make, model and VIN; payment information (we do not store card details); details of repairs, services and communications; CCTV footage where applicable on our premises.

We use your personal information to: provide repair, servicing and diagnostic work; prepare and issue estimates, invoices and receipts; communicate with you about your vehicle and bookings; administer warranty claims; comply with legal and regulatory obligations; resolve complaints and disputes.

We do not use your information for marketing purposes without your explicit consent. We will never sell your personal data to third parties.

We process your personal data on the following legal bases: performance of a contract (to carry out the repair or service you have requested); compliance with a legal obligation (e.g. tax and accounting records); legitimate interests (e.g. fraud prevention, business administration); consent (where you have given explicit permission, e.g. for marketing communications).

We retain customer records for a minimum of 6 years to comply with HMRC requirements and to support warranty claims. CCTV footage is retained for up to 30 days unless required for an ongoing investigation.

After the applicable retention period, your data is securely deleted or anonymised.

We may share your information with: parts suppliers and manufacturers where necessary to fulfil warranty claims; our accountants and legal advisers under strict confidentiality obligations; law enforcement or regulatory bodies where required by law.

We do not share your data with any third party for marketing or commercial purposes.

Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (subject to legal retention requirements); object to or restrict certain processing; data portability; withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your consent. For full details please see our Cookie Policy.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Access to customer records is restricted to authorised staff only.

If you have concerns about how we handle your personal data, please contact us in the first instance at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

We may update this Privacy Notice from time to time. The current version will always be available on our website. We will notify you of any significant changes where we hold your contact details.